Cancellation and Refund

1. General Return Policy

   • We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 7 days of receipt for a refund or exchange, provided the product is in its original condition and packaging. Please note that the original shipping charges are non-refundable, and the customer is responsible for return shipping costs.

2. Non-Returnable Items

   • Custom cakes and personalized items are not eligible for return or refund unless there is a defect in the product or an error on our part.

3. Return Process

   • To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with instructions on how to return the item(s) to us.

4. Refunds

   • Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days.

5. Damaged or Defective Products

   • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as per your preference. Please provide photographic evidence of the damage or defect when contacting us.

6. Exchanges

   • If you wish to exchange an item, please follow the return process and place a new order for the desired item. Shipping charges for the new order will apply.

By placing an order on Chestnuts.ltd, you agree to our shipping and return policies. If you have any questions or need further assistance, please contact our customer service team.