Privacy Policy for Chestnuts.ltd

This Privacy Policy outlines how Chestnuts.ltd manages personal information and respects your privacy. This policy may be updated periodically.

Collection of Personal Information

As a visitor to our site, you can engage in many activities without providing any personal information. Depending on the activity, some information we request may be mandatory while some may be voluntary. If you do not provide the mandatory data for a particular activity, you will not be able to engage in that activity. However, when you register to use services from Chestnuts.ltd and order products, we may collect your contact information such as your name, phone numbers, address, email address, and profile information, including your password, details about your purchases, and interactions with us.

Updating Your Personal Information

You have the right to access, correct, or delete your personal information and privacy preferences at any time. This can be done by clicking on the "My Profile" link, where you can view and make changes to most of your personal information immediately. For security purposes, certain personal information can only be changed by contacting support. We will respond to your request promptly within a reasonable time.

Use of Your Personal Information

Chestnuts.ltd collects your information to provide services to you, comply with legal obligations, and improve our products and services. We do not sell, rent, or share your personally identifiable information with third parties except as disclosed in this Privacy Policy. We may use this information to:

• Process your financial transactions.
• Service your orders.
• Respond to customer service requests, questions, and concerns.
• Administer your account.
• Send you requested product or service information.
• Keep you informed about special offers and services of Chestnuts.ltd and selected third parties.
• Administer promotions and notify you of important events.
• Investigate, prevent, or take action regarding illegal activities and/or violations of our Terms of Service.
• Meet our research and product/service development needs and to improve our site, services, and offerings.
• Customize your experience, including targeting our services and offerings to you.

In certain situations, Chestnuts.ltd may be required to disclose personal data in response to lawful requests by public authorities. We may disclose information about you if we determine that such disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information for reasons of national security, law enforcement, or other issues of public importance.

Information Sharing with Service Providers

Chestnuts.ltd uses outside payment processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store, or use personally identifiable information for any other purpose. We also share personal information with companies that perform services on our behalf. We only share the necessary personal information for them to perform those services and require these companies to protect that data in a manner consistent with this policy and to limit the use of such personal information to the performance of services for Chestnuts.ltd. We do not sell or otherwise provide personal information to other companies for the marketing of their own products or services.

Data Retention

We will retain your information for as long as your account is active, as needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services, contact us at support@chestnuts.ltd. We will respond to your request within a reasonable time. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Unsubscribe/Opt-Out

You may opt out of receiving Chestnuts.ltd's email updates, newsletters, and/or partner emails by clicking on the "My Profile" link on the website and making the appropriate selections. The choice to opt-out of such communications is also generally available during the sign-up process. Chestnuts.ltd will still contact you when there are changes to the Terms of Service or as necessary. Additionally, we will send you service-related announcements including, but not limited to, registration emails, order-related notifications, and emails triggered by actions you took on the site. Generally, you may not opt-out of these communications as they are not promotional in nature.

Protection of Your Personal Information

The personal information you provide in connection with the use of the site is protected in several ways. It resides on secure servers that only selected Chestnuts.ltd personnel have access to via password. Your personal information is encrypted whenever transmitted to Chestnuts.ltd. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using transport layer security technology. While we strive to protect the personal information submitted to us, both during transmission and once we receive it, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we take appropriate measures to protect your personal information, we cannot guarantee its absolute security. If you have any questions, doubts, or concerns regarding any terms in this privacy policy, please contact us at support@chestnuts.ltd. We will get back to you within a reasonable time.